5 Minute Trick to Ensure Faster Album Finalization
Ok photographer friends -- let's get real. This is a safe place. Our clients don't read this blog. So let's hash it out. What is the longest you've gone between a wedding and placing the album order? Months? Years?
If you've been reading this blog for very long, you know that I am not only the Founder of Align, I'm a wedding photographer as well. And friend -- I'VE BEEN THERE! Boy, have I ever!
I've been shooting weddings for 2 decades, and I've got some stories :). In 2007 I shot a wedding for a sweet couple. He was in the military, she looked like Barbie. The wedding was great and everything went smoothly. But I had a hard time getting ahold of them after the wedding. They had included an album in their package, and by then I was pre-designing. So I sent them a link to the design like I normally do with instructions for revising and approving it. Nothing. No email response. I followed up. Still nothing. Six months went by, I called to leave a voicemail since email was unproductive. The bride's voicemail box was full. A year later I FINALLY received an email from the bride letting me know they'd had some medical issues in the family but that she was committed to finalizing the album in the next week. That's the last time I've heard from her.
It's been 16 years.
This sweet couple never received their wedding album and I'm sad about that. Sometimes life gets crazy and getting back to your photographer after the wedding gets pushed lower and lower on the priority list. If that couple were to come back to me today I would be obligated to produce a wedding album for them. At the time I had nothing in my contract pertaining to this type of situation. But I've learned my lesson. Let's say that couple did come back to me in 2023 and asked me to produce their album. My costs have gone up since then. My album company has raised their prices many times over since 2007. But that wouldn't matter. I would need to fulfill my end of our agreement without any additional charges to cover my costs.
So I'm guessing I have you all beat with this story. But I know it's all too common for photographers to wait on clients for months and even years to be given the thumbs up to order their album. I have one stellar tip for you that will take you 5 minutes to implement and you won't run into this issue ever again. It is a two-step process:
1 -- Add a clause to your contract with these words (feel free to copy and paste -- this is exactly what is in my contract):
"The client is responsible for finalizing their album design no later than 6 months after their wedding. After 6 months, if the album design is not finalized by the client, the base price of the album will increase by $500. If after one year the album design is not finalized, the base price of the album will increase by another $500."
2 -- Add a task to your calendar to email the client 5 months after the wedding, letting them know they have one month left to finalize their design and referencing this clause.
Done.
The purpose of this clause is not to get more money out of your client. The purpose is to motivate them to finalize their album so you can get it ordered for them in a timely manner. Since I added this clause to my contract years ago I've never once had to charge my client the additional money. But I have had many people go right up to that 6 month deadline. The magical thing is that no one goes over and I have no albums hanging over my head from years past.
It's human nature -- we all operate better with fixed deadlines. Do yourself and your clients a favor -- give them one. Rather than following up endlessly, follow up one time with a deadline that motivates action. Then sit back and experience the freedom and peace of not having album orders hanging endlessly over your head.
If you found this post helpful and would like to receive tips like this straight to your inbox, click here to sign up!
If you've been reading this blog for very long, you know that I am not only the Founder of Align, I'm a wedding photographer as well. And friend -- I'VE BEEN THERE! Boy, have I ever!
I've been shooting weddings for 2 decades, and I've got some stories :). In 2007 I shot a wedding for a sweet couple. He was in the military, she looked like Barbie. The wedding was great and everything went smoothly. But I had a hard time getting ahold of them after the wedding. They had included an album in their package, and by then I was pre-designing. So I sent them a link to the design like I normally do with instructions for revising and approving it. Nothing. No email response. I followed up. Still nothing. Six months went by, I called to leave a voicemail since email was unproductive. The bride's voicemail box was full. A year later I FINALLY received an email from the bride letting me know they'd had some medical issues in the family but that she was committed to finalizing the album in the next week. That's the last time I've heard from her.
It's been 16 years.
This sweet couple never received their wedding album and I'm sad about that. Sometimes life gets crazy and getting back to your photographer after the wedding gets pushed lower and lower on the priority list. If that couple were to come back to me today I would be obligated to produce a wedding album for them. At the time I had nothing in my contract pertaining to this type of situation. But I've learned my lesson. Let's say that couple did come back to me in 2023 and asked me to produce their album. My costs have gone up since then. My album company has raised their prices many times over since 2007. But that wouldn't matter. I would need to fulfill my end of our agreement without any additional charges to cover my costs.
So I'm guessing I have you all beat with this story. But I know it's all too common for photographers to wait on clients for months and even years to be given the thumbs up to order their album. I have one stellar tip for you that will take you 5 minutes to implement and you won't run into this issue ever again. It is a two-step process:
1 -- Add a clause to your contract with these words (feel free to copy and paste -- this is exactly what is in my contract):
"The client is responsible for finalizing their album design no later than 6 months after their wedding. After 6 months, if the album design is not finalized by the client, the base price of the album will increase by $500. If after one year the album design is not finalized, the base price of the album will increase by another $500."
2 -- Add a task to your calendar to email the client 5 months after the wedding, letting them know they have one month left to finalize their design and referencing this clause.
Done.
The purpose of this clause is not to get more money out of your client. The purpose is to motivate them to finalize their album so you can get it ordered for them in a timely manner. Since I added this clause to my contract years ago I've never once had to charge my client the additional money. But I have had many people go right up to that 6 month deadline. The magical thing is that no one goes over and I have no albums hanging over my head from years past.
It's human nature -- we all operate better with fixed deadlines. Do yourself and your clients a favor -- give them one. Rather than following up endlessly, follow up one time with a deadline that motivates action. Then sit back and experience the freedom and peace of not having album orders hanging endlessly over your head.
If you found this post helpful and would like to receive tips like this straight to your inbox, click here to sign up!
And exciting news! If you're a photographer who wants to start offering albums without investing hours of guesswork and trial and error -- we have a solution for you! Check out the Album Start-Up Kit and start maximizing your profit today!
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Blog post written by: Melissa Jill
Blog post written by: Melissa Jill
