Speedy workflow = Happy Clients + Higher Sales
Hey guys! Melissa Jill here! I'm not only the owner and founder of Align, but I am a wedding photographer who has been shooting weddings for nearly 2 decades. For my workflow, speed has always been key. I've reworked my delivery schedule numerous times as I've observed and learned about client psychology. And today I want to share with you how you can help your clients to love your favorite images from their day THE MOST, as well as how you can ensure that they love their initial album design, requiring fewer changes, and producing higher sales.
We live in an age of instant gratification where immediacy is expected of any service or product. But for me, there is an even more important reason to focus on speed. After a couple is married, their emotions are running high. They just enjoyed the most important day of their lives and they are on cloud nine. This emotional high lasts for a few days, maybe a week at the longest. Then it begins to drop off as their focus shifts to other adventures -- maybe moving into a new home or planning for their next trip. If we want our clients to attach these intense emotions to the wedding images we photographed for them -- we have a very short window of time in which to facilitate that. Sure, they may love their images if they see them weeks or months after their wedding day, but by then, the emotional attachment will not be as strong as it is in the days following the event.
And so it follows that if you want your clients to LOVE their images, speed is key. They will love them more the sooner they see them. And if we are strategic about how we deliver their images, we can also persuade our clients about which images are the best and even which album design best tells the story of their day.
Since I started shooting film in 2014, I have had to adjust my delivery schedule a bit, but prior to that, when I was shooting all digital, this is what my schedule for image and album design delivery after a Saturday wedding looked like:
We live in an age of instant gratification where immediacy is expected of any service or product. But for me, there is an even more important reason to focus on speed. After a couple is married, their emotions are running high. They just enjoyed the most important day of their lives and they are on cloud nine. This emotional high lasts for a few days, maybe a week at the longest. Then it begins to drop off as their focus shifts to other adventures -- maybe moving into a new home or planning for their next trip. If we want our clients to attach these intense emotions to the wedding images we photographed for them -- we have a very short window of time in which to facilitate that. Sure, they may love their images if they see them weeks or months after their wedding day, but by then, the emotional attachment will not be as strong as it is in the days following the event.
And so it follows that if you want your clients to LOVE their images, speed is key. They will love them more the sooner they see them. And if we are strategic about how we deliver their images, we can also persuade our clients about which images are the best and even which album design best tells the story of their day.
Since I started shooting film in 2014, I have had to adjust my delivery schedule a bit, but prior to that, when I was shooting all digital, this is what my schedule for image and album design delivery after a Saturday wedding looked like:
1 -- Blog Post
I culled the entire wedding, rating all of the images with the following: 3 stars for favorites (80-100 images), 2 stars for additional album images (100-150 images), 1 star for the rest of the images I want to deliver to clients (300-400 images). (These numbers are based on a 9-hour wedding with two photographers.) I deleted all of the unrated images immediately after culling. I color corrected the 3-starred images and pulled 30-40 images from these to create a blog post. By posting my favorite images on the blog so quickly after the wedding, I ensured that my clients fell in love with them, because they see them first, look at them over and over in the coming days, and attach to them the high emotions they are feeling.
2 -- Initial Album Design
My office manager then color corrected the 2-starred images and sent them and the favorites (in two separate folders) to Align so they could work their magic. The initial design is guaranteed in four business days, but typically only takes 1-2 days before showing up in my inbox. I used to put the entire wedding gallery online before creating the initial album design for my clients. But in recent years I flipped the order of these two tasks. That way my client is seeing an initial album design with even more images than they saw on the blog post, but without yet being overwhelmed by the entire gallery of 500-800 images. In my email I let them know that they will be able to swap out images and make changes once the entire gallery is online, but that they don't need to worry about that just yet. They can enjoy the album design while we work to get the rest of the images online. That way they spend a few days viewing their design over and over again. This often results in clients falling in love with their album design just as it is and requiring very few changes. They are seeing the story of their day, designed beautifully, while their emotions are still high from the event just a few days before.
3 -- Entire Online Gallery
My office manager then color corrects the 1-starred images, sorts all of the images, and puts the gallery of all 500-800 images online for the client to view. I email the client a few days later with instructions for how to make their revisions to their album design using the image names from the gallery.
This workflow has been extremely successful for me -- my clients are thrilled with the turn-around times and love their images and albums. I know it may seem very ambitious to attempt to turn around everything so quickly -- especially if you run your business on your own -- but it is possible. If you don't have an office manager to help you with the color correction, you can outsource to ShootDotEdit -- our partner in image processing -- and extend this workflow by just a day or two (they turn around jobs in as little as 48 hours). Delegation or outsourcing are key to speedy workflows, and in the coming weeks I will talk about how you can up-sell your albums to create higher sales and cover these costs. Although I will go into more detail about how to increase your sales in future posts, it is important to note that your turn-around times DO directly impact your sales because of the emotional attachment that clients make to their images and album design. The stronger the emotional attachment, the more they will be willing to spend. They will want everything you have to offer them if you can help facilitate their decisions within those first few weeks after their wedding. If your workflow takes longer, you will miss out on that window of opportunity, as the client will have moved on to spending their money on other things. SPEED IS KEY!!
That being said, I wanted to throw a bonus your way and share with you what I have found to be the #1 time-saving tool to speed up my workflow. This tool saves me time on client communication, freeing me up to facilitate the workflow I've described above. The best thing is, this tool is free and quick to implement. It's definitely a game-changer! Click here to sign up to download this time-saving hack for free today!
I culled the entire wedding, rating all of the images with the following: 3 stars for favorites (80-100 images), 2 stars for additional album images (100-150 images), 1 star for the rest of the images I want to deliver to clients (300-400 images). (These numbers are based on a 9-hour wedding with two photographers.) I deleted all of the unrated images immediately after culling. I color corrected the 3-starred images and pulled 30-40 images from these to create a blog post. By posting my favorite images on the blog so quickly after the wedding, I ensured that my clients fell in love with them, because they see them first, look at them over and over in the coming days, and attach to them the high emotions they are feeling.
2 -- Initial Album Design
My office manager then color corrected the 2-starred images and sent them and the favorites (in two separate folders) to Align so they could work their magic. The initial design is guaranteed in four business days, but typically only takes 1-2 days before showing up in my inbox. I used to put the entire wedding gallery online before creating the initial album design for my clients. But in recent years I flipped the order of these two tasks. That way my client is seeing an initial album design with even more images than they saw on the blog post, but without yet being overwhelmed by the entire gallery of 500-800 images. In my email I let them know that they will be able to swap out images and make changes once the entire gallery is online, but that they don't need to worry about that just yet. They can enjoy the album design while we work to get the rest of the images online. That way they spend a few days viewing their design over and over again. This often results in clients falling in love with their album design just as it is and requiring very few changes. They are seeing the story of their day, designed beautifully, while their emotions are still high from the event just a few days before.
3 -- Entire Online Gallery
My office manager then color corrects the 1-starred images, sorts all of the images, and puts the gallery of all 500-800 images online for the client to view. I email the client a few days later with instructions for how to make their revisions to their album design using the image names from the gallery.
This workflow has been extremely successful for me -- my clients are thrilled with the turn-around times and love their images and albums. I know it may seem very ambitious to attempt to turn around everything so quickly -- especially if you run your business on your own -- but it is possible. If you don't have an office manager to help you with the color correction, you can outsource to ShootDotEdit -- our partner in image processing -- and extend this workflow by just a day or two (they turn around jobs in as little as 48 hours). Delegation or outsourcing are key to speedy workflows, and in the coming weeks I will talk about how you can up-sell your albums to create higher sales and cover these costs. Although I will go into more detail about how to increase your sales in future posts, it is important to note that your turn-around times DO directly impact your sales because of the emotional attachment that clients make to their images and album design. The stronger the emotional attachment, the more they will be willing to spend. They will want everything you have to offer them if you can help facilitate their decisions within those first few weeks after their wedding. If your workflow takes longer, you will miss out on that window of opportunity, as the client will have moved on to spending their money on other things. SPEED IS KEY!!
That being said, I wanted to throw a bonus your way and share with you what I have found to be the #1 time-saving tool to speed up my workflow. This tool saves me time on client communication, freeing me up to facilitate the workflow I've described above. The best thing is, this tool is free and quick to implement. It's definitely a game-changer! Click here to sign up to download this time-saving hack for free today!
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Blog post written by: Melissa Jill
Blog post written by: Melissa Jill
Stunning Florida Wedding Album Design for Ailyn La Torre Photography
Wow! We can't get enough of the GORGEOUS venue and photography featured in today's album design for Florida based wedding photographer Ailyn La Torre! Ailyn's style is clean, bright, modern and classic. She likes the majority of the album to be minimal with only 1-6 images per spread and then the reception spreads can be more full. We always say, "the fewer images per spread, the more importance you give them" -- and you can see how this rings true in this stunning design!
Ailyn uses our Hands-off Service for her orders which really streamlines the communication and revision process. We are able to communicate directly with her client and keep things moving without needing anything from the photographer. As a result, this particular design was approved and finalized in just 2 weeks (including 2 rounds of revisions to make it perfect for Ailyn's clients)!
We've loved working for Ailyn on 40 designs in the last 3 years and are SO excited to share this beauty with you today! Here are a few of our favorite spreads:
Ailyn uses our Hands-off Service for her orders which really streamlines the communication and revision process. We are able to communicate directly with her client and keep things moving without needing anything from the photographer. As a result, this particular design was approved and finalized in just 2 weeks (including 2 rounds of revisions to make it perfect for Ailyn's clients)!
We've loved working for Ailyn on 40 designs in the last 3 years and are SO excited to share this beauty with you today! Here are a few of our favorite spreads:
To see the design in full, click through the slideshow:
Thank you, Ailyn, for trusting us to be a part of your team!
Thank you, Ailyn, for trusting us to be a part of your team!
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Design by: Shannon (View More) // Design style: Classic (View More) // Blog post written by: Melissa Jill
Design by: Shannon (View More) // Design style: Classic (View More) // Blog post written by: Melissa Jill
Ice Cream Shop Engagement Album Design for Tori Kelner Photography
The engagement session we're featuring today in this album design moved from the cutest Ice Cream Shop, to the boardwalk, to the ocean and New Jersey Wedding photographer Tori Kelner supplied us with SUCH FUN photos to curate for this design! We couldn't be more excited about how this one turned out!
Tori is one of our beloved Client Advocates and we've had the pleasure of designing 50 albums for her over the past 8 years that we've been working with her. She is such a kind human and her work just keeps getting better and better! She is also so generous to share her knowledge and experience with other photographers. Click here for a short video from Tori where she shares how she gets albums to her clients within weeks of the wedding! It's pretty incredible!
For this design we employed our Simple Design Style that uses 1-4 images per spread with clean white backgrounds. It's perfect for portrait and engagement albums like this one!
Here are a few of our favorite spreads from this super-fun design:
Tori is one of our beloved Client Advocates and we've had the pleasure of designing 50 albums for her over the past 8 years that we've been working with her. She is such a kind human and her work just keeps getting better and better! She is also so generous to share her knowledge and experience with other photographers. Click here for a short video from Tori where she shares how she gets albums to her clients within weeks of the wedding! It's pretty incredible!
For this design we employed our Simple Design Style that uses 1-4 images per spread with clean white backgrounds. It's perfect for portrait and engagement albums like this one!
Here are a few of our favorite spreads from this super-fun design:
To see the design in full, click through the slideshow:
Thank you, Tori, for trusting us to be a part of your team!
Thank you, Tori, for trusting us to be a part of your team!
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Design by: Shannon (View More) // Design style: Classic (View More) // Blog post written by: Melissa Jill
Design by: Shannon (View More) // Design style: Classic (View More) // Blog post written by: Melissa Jill
5 tips for picking album images fast
above image by Kristen Browning Photograpy
The process of image selection for an album design can be more of a hassle than it truly needs to be. Many photographers get hung up on this step in their workflow, but there is hope! When done right, picking images for the album design can be fast and easy.
Here are our 5 tips for picking album images fast:
1 -- Pick the images yourself; don't wait for your clients.
I talk about the benefits of pre-designing in depth in this post (read it if you are still asking your clients to pick their images -- it will rock your world!!) but one of the main benefits is that your workflow will not be hung up by waiting on your clients. You can get an album designed within weeks of the wedding. PLUS this takes an unnecessary burden off of your clients' shoulders and allows you to create an initial album design that uses your best images and serves as a starting point for their changes.
2 -- Cull one time.
Don't make image selection for your album designs a separate step in your workflow. When you cull through images from a wedding, do it ONLY ONCE and make all of your choices in that first pass-through. This tip is so key that I'm going to share two different examples of how various photographers do this so hopefully one of them will resonate and make sense for you:
Example A: Melissa Jill (that's me!)
I cull my images once and rate them strategically according to intended use. I cull in Lightroom and rate my images as follows:
3 stars -- my favorite images I will pull from for the blog post, publication submission and my website portfolio (80-100 images)
2 stars -- additional images for the album design (100-150 images) These are typically family portraits, more getting ready images, and dancing images, and are used along-side the favorites to create the album design.
1 star -- additional images for the full gallery (300-500 images)
So on PASS, my online gallery solution, the client will see 500-800 images total (all of the images with a rating of 1, 2 or 3 stars). Their album will be designed from approximately 200 image options (some of the images with 2 or 3 stars -- I send them all to Align and allow my designer to choose which 2 star images to include). And my blog post will include about 30-50 images (some of the images with 3 stars).
Example B: Abby Grace
Abby Grace is an Align client and she also culls only once, but she eliminates the step of rating images for the album design all-together. She selects favorites in her initial cull and sends only those images to Align for the initial design. Then she has her Align designer include one blank spread in the album design that says "family portraits" and 1-2 blank spreads that say "dancing" at the appropriate places in the design. When she sends the initial draft to the client for revisions, she asks them to select a set number of images for each of those spreads. That allows her to skip selection of family portrait and dancing images when picking her favorites and saves time on revisions for those spreads. By giving her clients a very specific number and type of images to select, it ensures that they won't be paralyzed and overwhelmed by the task.
Regardless of which route you choose, make sure you are rating your images for every type of use rather than culling once for the client, once for the album design and once for the blog post or Facebook.
3 -- Be selective.
When choosing images for your albums, be very critical and pick only your best. The average album designed by Align has 18 spreads and an average of only 90-100 images. That's not a lot. When culling, make sure you don't pick images that are too similar. Pick the best one from each set of similar images and move on.
4 -- Choose for cohesion.
Even though you don't want to select images that are SUPER-similar, you do want to pick enough images from the same portrait location or event during the course of the day to allow for your designer to make cohesive spreads. Make sure you select enough bride and groom portraits for 3-4 spreads (at least 20 images minimum), and make sure every image has at least one buddy that works with it. Include both horizontal and vertical images to help aid in the ease of the design.
5 -- Include images that fill out the story.
It's obvious that you need to select images full of emotion and action that lead the viewer through the story of the day. But don't forget to include scene-setting images that introduce each location (shots of the inside & outside of the venue), as well as detail photos from each part of the day to help fill out the story and add dimension and interest to the design.
The process of image selection for an album design can be more of a hassle than it truly needs to be. Many photographers get hung up on this step in their workflow, but there is hope! When done right, picking images for the album design can be fast and easy.
Here are our 5 tips for picking album images fast:
1 -- Pick the images yourself; don't wait for your clients.
I talk about the benefits of pre-designing in depth in this post (read it if you are still asking your clients to pick their images -- it will rock your world!!) but one of the main benefits is that your workflow will not be hung up by waiting on your clients. You can get an album designed within weeks of the wedding. PLUS this takes an unnecessary burden off of your clients' shoulders and allows you to create an initial album design that uses your best images and serves as a starting point for their changes.
2 -- Cull one time.
Don't make image selection for your album designs a separate step in your workflow. When you cull through images from a wedding, do it ONLY ONCE and make all of your choices in that first pass-through. This tip is so key that I'm going to share two different examples of how various photographers do this so hopefully one of them will resonate and make sense for you:
Example A: Melissa Jill (that's me!)
I cull my images once and rate them strategically according to intended use. I cull in Lightroom and rate my images as follows:
3 stars -- my favorite images I will pull from for the blog post, publication submission and my website portfolio (80-100 images)
2 stars -- additional images for the album design (100-150 images) These are typically family portraits, more getting ready images, and dancing images, and are used along-side the favorites to create the album design.
1 star -- additional images for the full gallery (300-500 images)
So on PASS, my online gallery solution, the client will see 500-800 images total (all of the images with a rating of 1, 2 or 3 stars). Their album will be designed from approximately 200 image options (some of the images with 2 or 3 stars -- I send them all to Align and allow my designer to choose which 2 star images to include). And my blog post will include about 30-50 images (some of the images with 3 stars).
Example B: Abby Grace
Abby Grace is an Align client and she also culls only once, but she eliminates the step of rating images for the album design all-together. She selects favorites in her initial cull and sends only those images to Align for the initial design. Then she has her Align designer include one blank spread in the album design that says "family portraits" and 1-2 blank spreads that say "dancing" at the appropriate places in the design. When she sends the initial draft to the client for revisions, she asks them to select a set number of images for each of those spreads. That allows her to skip selection of family portrait and dancing images when picking her favorites and saves time on revisions for those spreads. By giving her clients a very specific number and type of images to select, it ensures that they won't be paralyzed and overwhelmed by the task.
Regardless of which route you choose, make sure you are rating your images for every type of use rather than culling once for the client, once for the album design and once for the blog post or Facebook.
3 -- Be selective.
When choosing images for your albums, be very critical and pick only your best. The average album designed by Align has 18 spreads and an average of only 90-100 images. That's not a lot. When culling, make sure you don't pick images that are too similar. Pick the best one from each set of similar images and move on.
4 -- Choose for cohesion.
Even though you don't want to select images that are SUPER-similar, you do want to pick enough images from the same portrait location or event during the course of the day to allow for your designer to make cohesive spreads. Make sure you select enough bride and groom portraits for 3-4 spreads (at least 20 images minimum), and make sure every image has at least one buddy that works with it. Include both horizontal and vertical images to help aid in the ease of the design.
5 -- Include images that fill out the story.
It's obvious that you need to select images full of emotion and action that lead the viewer through the story of the day. But don't forget to include scene-setting images that introduce each location (shots of the inside & outside of the venue), as well as detail photos from each part of the day to help fill out the story and add dimension and interest to the design.
Hopefully one or more of these tips will help streamline your workflow and make image selection for your albums a breeze!
Since we're on the topic of workflow speed, I wanted to throw a bonus your way and share with you what I have found to be the #1 time-saving tool to speed up my workflow. The best thing is, this tool is free and quick to implement. It's definitely a game-changer! Click here to download this time-saving hack for free today!
Since we're on the topic of workflow speed, I wanted to throw a bonus your way and share with you what I have found to be the #1 time-saving tool to speed up my workflow. The best thing is, this tool is free and quick to implement. It's definitely a game-changer! Click here to download this time-saving hack for free today!
-----------
Blog post written by: Melissa Jill
Blog post written by: Melissa Jill
Grand Detroit Wedding Album Design for Jean Smith Photography
I believe Michigan wedding photographer Jean Smith holds the record for the client we have designed the most albums for. As of this blog post, we have designed 174 albums for her in the past 11 years! And every single one is unbelievably stunning! Jean is just SO freaking talented. Her composition, understanding and use of light and photojournalistic style make for such a compelling story-telling design style.
The design we are sharing with you today features a wedding in a grand cathedral, a classic mustang convertible and a reception in a grand ballroom. It is over the top fabulous in every way and we are so excited to show it off to you!
Here are a few of our favorite spreads -- it was hard to pick!
The design we are sharing with you today features a wedding in a grand cathedral, a classic mustang convertible and a reception in a grand ballroom. It is over the top fabulous in every way and we are so excited to show it off to you!
Here are a few of our favorite spreads -- it was hard to pick!
To see the design in full (highly recommended!), click through the slideshow:
Thank you, Jean, for trusting us to be a part of your team!
Thank you, Jean, for trusting us to be a part of your team!
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Design by: Shannon (View More) // Design style: Classic (View More) // Blog post written by: Melissa Jill
Design by: Shannon (View More) // Design style: Classic (View More) // Blog post written by: Melissa Jill